Benefits of Call Center Philippines

Call Center

Call Center


In recent years Philippines has become the most sought-after destination for putting up a BPO. Many businesses feel that outsourcing their call center services to Phillipunes will be a smart decision. This is because the call centers in Phillippines are comparatively cheaper and more flexible. Some of the key benefits that every business enjoys by setting up a call center in the Philippines are as follows –

Fluency in the English language

Communication skills is the most crucial quality that a company wants to have in their customer support executive. And as most people in developing nations like the Philippines speak English as their second language, they are very fluent in the language. This makes them a perfect candidate for call center services.

Most people in the Philippines learn English at the primary level. They prefer to use it as a professional language over any local language. They also have a decent understanding of English grammar, so it is easy for them to communicate with foreign customers. Thus, a company looking for a stellar customer support team that is fluent in English can definitely consider call center outsourcing Philippines.

Affordable services

There are numerous costs that a company has to incur while setting up a call center. These include set-up costs, equipment and overhead costs, and training expenses. But if you were to tie up with a BPO in the Philippines, they would handle all of these costs for you. Furthermore, the average salary of a BPO employee in the Philippines is much lower than in any developed nation due to the low cost of living in the country.

For instance, you are a US-based company, and if you want to set up a BPO in the US, the average salary that you need to give is $30,000 p.a. But if you set up a BPO in the Philippines, then you will be paying only $8000 p.a. This equates to massive savings for the company setting up the BPO.

Offers services round the clock

Most companies in developed nations struggle to offer 24/7 services due to government-imposed working hours. But no such thing exists in the Philippines, and they can work during non-operational hours too. In the Philippines, outsourcing services make up a huge chunk of their economy, so people are accustomed to working occasional night and evening overtime.

Furthermore, a company is also not required to hire separate night shift employees to handle these non-operational hours. This is because many call center agents in the country can take up your complete call center workload and can provide 24/7 coverage.

Friendly government infrastructure

The government of Philippines is very open and supportive to any foreign company who wants to set up call center services in the Philippines. The government also offers various incentives to new startups in the country. Companies enjoy several tax benefits, such as tax breaks and tax holidays. Some of the key benefits are –

  • Permanent residence for investors and their immediate family
  • Significant local tax exemptions
  • Four-year exemption from corporate income tax.
  • Exemption of duty on the import of raw materials, supplies, and equipment.

Bottom line

Apart from all these benefits from the government and cost savings, you also get access to a young employable population that is well-educated. This helps companies offer best-in-class customer support ensuring customer satisfaction and 24/7 availability. For some additional trade benefits a company can set up their BPO in any special economic zone of the Philippines where you can get additional trade incentives from the government.

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